FAQ

Every single order is made-to-order to represent ethical and sustainable approach and reduce waste.
So please be prepared to allow extra 3-5 working days for production.

All orders will be dispatched within 5 days. For estimated delivery times, please see Delivery information.
You will be notified once your order has been shipped.

You'll find a dedicated Size Guide for each garment HERE

Yes. You can place an order as a guest with no obligation to create an account.

It is recommended that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. 

This is automatically sent to your email address when you place an order.
Sometimes with high security of mailboxes, the automatic emails may end up in your spam folder. Please check there first.

If you haven’t received your order confirmation within 24 hours, please get in touch at info@bonesandsorrel.com with the date of purchase and your name, just in case there’s a problem with your order.

Once you have submitted your order, we try to start on production as quick as possible.
As a result, we might not be able to make any adjustments if we have already started processing your order.
If you'd like to amend or cancel your order, please email info@bonesandsorrel.com ASAP, and we will do our best to help.

Oh no, let' sort that out!
Email us at info@bonesandsorrel.com with your order number, full name and description of the issue, and we will be in touch ASAP.

We ship worldwide. To view full list of countries that we ship to please visit Royal Mail's website by clicking - HERE

Shipping cost depend on the items you’ve ordered and the country where it’s being delivered. Shipping cost will be calculated at the checkout.
You can find more information if you click on your region below.

Yes. All of our orders are shipped with Tracked services. 
Tracking number can be found in your dispatch email and can be used HERE

If your order hasn't arrived within the expected timescale, please forward your order number and your name to info@bonesandsorrel.com and we will look into this for you.

Please ensure your delivery address is correct when placing an order.
We can not accept any liability for items that are shipped to incorrect address provided.

If you have provided us with incorrect delivery information, we will try our very best to amend this, providing the order has not already been dispatched.

If your order was returned to us due to insufficient address, you will be expected to pay a postage fee again and provide us with correct delivery address.

We do not accept any liability for undelivered iterms or items lost in transit.
For peace of mind all of our orders are shipped with Tracked Services.

All orders delivered with Royal Mail must be given 14 days (UK orders) before they can be classed as lost.
If your order has not arrived within 14 days, please get in touch at info@bonesandsorrel.com and we will submit claim with Royal Mail.

All orders delivered with Royal Mail must be given 14 days before they can be classed as lost.
If your order has not arrived within 14 days (UK orders), please get in touch at info@bonesandsorrel.com and we will submit a claim with Royal Mail.

After the claim was submitted, Royal Mail will investigate what has happened to the parcel.
Claims can take anywhere from a few working days to as long as 30 working days.
During this time we are unable to offer a refund or send a replacement, until the claim has been concluded.

Oh no, let' sort that out!
Email us at info@bonesandsorrel.com with your order number, full name and description of the issue, and we will be in touch ASAP.

Please notify us about your return for a refund within 10 days of receiving your order for UK orders or 20 days from the date of dispatch for International orders.
To request a returns form, please contact us at info@bonesandsorrel.com stating your name, order number and explaining the reason for the return.

If you are dissatisfied with your order, we will make every effort to resolve the situation.
However, please note that we can not accept returns due to change of mind as each item is made to order.

All the items returned must be in the original condition as they were sent to you - not worn, not washed, not damaged.

Please make sure your return is securely packaged for postage and includes a returns form clearly stating your name and order number.

Please note that we do not offer free returns, and all the postage fees have to be covered by a customer.

If you would like to exchange item for a different size or colour, you may return it but you will be required to pay for the postage on the new item being dispatched to you.
The quickest and easiest way to do this is to make a new order for the items you want, and return the other items for a refund.
This way you will pay for your postage and receive your new items much quicker.

Please take extra care and check our Size Guide when placing and order.

Please make sure your return is securely packaged for postage and includes a returns form clearly stating your name and order number.
To request a returns form and address, contact us at info@bonesandsorrel.com

Please do not post your returns to the address on the shipping label of the parcel you've received.

Unfortunately, we do can not accept returns and issue refunds for purchased Gift Cards.

As outlined within our returns policy, customers are liable for the cost of return shipping and any additional custom charges, unless faulty or sent in error.

We are based in Machester, UK, with most of our products printed and shipped from Blackpool.

We do not. All of our products are listed here on the website. 

We do indeed. These are issued electronically by email and each contains a unique reference number.

The current use of plastics isn’t sustainable and eco-friendliness, minimalism and simplicity are key aspects of our business.

Let's be real, nobody wants to deal with the guilt of throwing away yet another piece of plastic that will end up in the ocean.
So, we opted for a more down-to-earth approach, using only organic materials that will biodegrade faster than you can say "packaging waste is so last season".

And hey, if it saves us a few pennies on packaging costs, all the better!